Frequently Asked Questions
Do you guarantee profits?
No. Trading involves risk, and no robot — ours or anyone else's — can guarantee results. We publish our logic and risk controls so you can make an informed decision.
Which platforms are supported?
Our robots run on MetaTrader 4 and MetaTrader 5, either on a Windows VPS or your own machine.
How does payment work?
Checkout is guest-only. You pay with a supported cryptocurrency, upload a screenshot of the transaction, and our team manually verifies it before delivery.
How long does delivery take?
Once your payment is verified, you'll receive an email with your license details and download link, typically within one business day.
What happens if my payment can't be verified?
You'll receive an email explaining why, and you can upload a corrected screenshot or contact support for help.
Do I need to create an account?
No. AI1Robot uses guest checkout — there is no customer account system. Your order is tracked by its unique order number and email.
Can I use a robot on more than one account?
License terms are included in your delivery email. Contact support before deploying a robot on multiple accounts.
Do you offer refunds?
Because delivery is a digital license and files, all sales are final once a payment is approved and delivered. Contact support if you believe there's been an error.